# Activation issues (/docs/troubleshooting/activation)



## "Network error" when activating [#network-error-when-activating]

A generic network error on activation can have several causes (connection, firewall, or a server hiccup).

**Fix:** Check your internet connection and try again. If you are on a managed/work network, a firewall may be blocking it. Try another network. If it persists, export your logs from **Settings** and share them with support on Discord.

## My activation resets every time I restart [#my-activation-resets-every-time-i-restart]

This was a bug in older versions where an unstable machine fingerprint reset activation on restart.

**Fix:** Update to the latest version, which fixes the fingerprint. If you still see it after updating, contact support.

## "Connect to Cloud" code not arriving [#connect-to-cloud-code-not-arriving]

Connecting cloud emails you a 6-digit code.

**Fix:** Check spam, wait a minute, and request a new code. Codes are single-use and expire, so always use the most recent one.