Terms of Service

1. Who you are contracting with

SimpliGen, a trade name of Raynold Franklin van Heyningen. Eenmanszaak (Netherlands sole proprietorship), based in Rotterdam, Netherlands. Registered with the Netherlands Chamber of Commerce under KvK number 94598924. VAT number NL005095954B27. Our registered address is on file with the Chamber of Commerce and is available on request to anyone with a legitimate need for it, including for legal service.

You can reach us at hello@simpligen.io. We also run a Discord community for support, but email is the formal channel for anything contractual.

In these terms, "we", "us" and "SimpliGen" mean the business described above. "You" means the person or organisation buying or using the software.

2. What we sell

SimpliGen is a desktop application for Microsoft Windows that generates images and video using AI models. We sell two things:

• A perpetual licence to install and use the desktop application. This is a one-time purchase, not a subscription.
• Optional prepaid cloud credits, which let you run a generation on rented GPU hardware instead of your own computer.

3. Your licence

When you buy a licence we grant you a non-exclusive, non-transferable, perpetual right to install and use SimpliGen for your own purposes, personal or commercial. The licence is issued to you and may be activated on up to two computers at a time. You can deactivate a machine to free a slot.

We keep ownership of the software itself. You may not resell, sublicense, rent out or redistribute the application or your licence key, share your key publicly, or attempt to circumvent licensing or activation. Reverse engineering is permitted only to the extent Dutch or EU law says it cannot be excluded by contract.

If a licence key is shared publicly, used to enable unauthorised copies, or obtained through a payment that is later reversed, we may deactivate it.

4. Cloud credits

Cloud credits are prepaid units used to pay for generations run on our rented GPU infrastructure. One credit is worth one United States cent of generation capacity. Credits are sold in packs, are tied to your account, and cannot be transferred, sold or exchanged for cash.

Credits do not expire while your account is in good standing. The price of a given generation is shown before you run it, and is charged when you dispatch the job.

If a cloud generation fails through a fault on our side, or produces no output, the credits for that generation are refunded to your balance automatically. See our Refund Policy for the detail.

Running generations locally on your own hardware does not consume credits and does not require a network connection to us beyond licence validation.

5. Your content and your outputs

You keep all rights in the prompts you write and in whatever you generate. We claim no ownership over your outputs and we do not use your prompts or outputs to train models.

When you generate locally, your prompts and outputs stay on your computer and are never transmitted to us. When you use cloud credits, your prompt and any reference files you supply are sent to our infrastructure so the generation can run, and the output is stored temporarily so you can download it. See the Privacy Policy for retention periods.

You are responsible for what you generate and for making sure you have the rights to any material you upload as a reference. Our Content Policy sets out what is not permitted.

6. Acceptable use

The Content Policy forms part of these terms. It applies in full to cloud generations, and its prohibitions on illegal material apply regardless of where generation happens. Breaching it can result in loss of cloud access and termination of your licence without refund.

7. Third-party models and presets

SimpliGen downloads and runs AI models published by third parties. Those models carry their own licences, which you agree to when you install them, and we make no representation about their suitability or their training data.

Presets and recipes published by other users through the creator marketplace are the responsibility of their authors. We review submissions, but we do not warrant them.

8. Availability and changes

The desktop application is yours to keep and will keep working on the machines where it is activated. Cloud generation is a hosted service and may be interrupted for maintenance, capacity or provider issues. We do not guarantee any particular uptime.

We may change which presets and models are offered, and we may retire cloud presets. If we retire a cloud preset you have unspent credits for, those credits stay usable on the remaining presets.

We may update these terms. If a change materially reduces your rights we will give notice by email or in the application before it takes effect.

9. Warranties and liability

The software is provided as it is. AI generation is probabilistic and we cannot promise any particular output quality, likeness, accuracy or suitability for a given purpose. Hardware requirements are published and it is your responsibility to check them, though see the Refund Policy if the software genuinely cannot run on your machine.

To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss, lost profits, or lost data.

None of this limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Dutch law. If you are a consumer, your statutory rights are not affected by anything in these terms.

10. Termination

You can stop using SimpliGen at any time. We may suspend or terminate access if you breach these terms or the Content Policy, if a payment is reversed, or if we are required to by a payment provider or by law.

If we terminate your access for a breach, unspent cloud credits are not refunded. If we terminate for any other reason, we will refund unspent credits.

11. Governing law

These terms are governed by the law of the Netherlands. Disputes go to the competent court in Rotterdam, unless you are a consumer, in which case you may also bring proceedings in the courts of your country of residence and may rely on the mandatory consumer protections of that country.

Consumers in the EU may also use the European Commission's online dispute resolution platform, though we would much rather you emailed us first and gave us a chance to fix it.